findrealm Order & Shipping Policy

---

Thank you for choosing findrealm. We are committed to getting your grocery and kitchen essentials to you safely, efficiently, and with the care they deserve. The following policy explains exactly how we handle orders and shipments, so you know precisely what to expect from the moment you check out until your package arrives at your door.

---

Order Processing & Dispatch

• Standard Non-Perishable Orders: We prepare and hand off these orders to the carrier within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST (Monday through Friday) are generally processed the same business day. Orders submitted after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged using specialized cold-chain insulation and are dispatched Monday through Thursday only, so they are not held in transit over the weekend.

---

Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown clearly at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Transit times may be slightly longer during peak holiday periods or due to severe weather conditions.

---

International Shipping

findrealm is pleased to serve customers in Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International shipments may be subject to import duties, value-added taxes (VAT), or customs handling charges assessed when the package reaches the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

---

Order Tracking & Delivery Confirmation

After your order ships, we will send you an automated shipping confirmation email that includes a direct tracking link and the carrier's details.

If your tracking information has not appeared or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate.

---

Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins soon after your order is placed.

• If you need to correct your shipping address or change your order, please contact us within 1 hour of placing it at [email protected].
• We will make every reasonable effort to honor your request; however, once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

---

Damaged, Lost, or Compromised Shipments

We take responsibility for getting every order to you in good condition:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of a shipping delay, please notify us within 48 hours of delivery and include photos so we can issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if any items arrive damaged, please contact us within 7 days of delivery.

---

Contact Us & Merchant Information

If you have questions about your shipment, available shipping options, or the status of your order, our team is here to help:

• Official Business Name: findrealm
• Customer Support Email: [email protected]
• Customer Support Phone: 19076761648
• Physical Business Address: PO Box 82, Aniak, AK 99557, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST